Privacy Policy

Introduction

At LOCATIONOW we are committed to ensuring that your personal information is protected and is not misused.

In this document we explain who is responsible for the treatment, for what purpose your personal information will be processed, the legitimacy for the treatment, how we collect it, why we collect it, how we use it, the rights that assist you and also explain the processes we have put in place to protect your privacy.

By providing us with your personal information and using our websites, we understand that you have read and understood the terms related to the personal data protection information that is exposed. LOCATIONOW assumes the responsibility of complying with current legislation on national and European data protection, and they have the objective of treating your data in a lawful, loyal and transparent manner.

Area of ​​application

This document is applicable to LOCATIONOW

Considerations to take into account:

Responsible for the treatment

The definition of data controller is described in the General Data Protection Regulation, and is as follows:

“Responsible for the treatment” or “responsible”: the natural or legal person, public authority, service or other body that, alone or jointly with others, determines the purposes and means of the treatment.

In other words, at LOCATIONOW, we are co-responsible for the treatment. This means that we have jointly determined the objectives or purposes and established the necessary means in the treatment to protect your personal data.

If you have any type of query, comment or concern, or if you wish to make a suggestion about how we use personal information, you can send an email to the LOCATIONOW Group Data Protection Officer at the email address info@locationow.io

Information about LOCATIONOW

LOCATIONOW

Purpose of collecting your personal information

The main reason why we collect your personal information is to facilitate and improve the service that you as a customer expect from us.

We collect your personal information to manage your purchases, orders or requests that you make to us, either in one of our shopping centers, stores, agencies, supermarkets or through our web pages or applications, by phone or in a paper form.

Below, we include the main purposes that we have identified in LOCATIONOW:

  • Comply with legal obligations, including, without limitation, Law 10/2010 on the prevention of money laundering and financing of terrorism.
  • Manage the contracting of products or services offered by LOCATIONOW including distance selling and management of shipments and returns.
  • Manage a personal account with a single registration to be used in the acquisition of products and services offered on the LOCATIONOW website.
  • Channel requests for information, suggestions and customer complaints for their management and resolution.
  • Manage the lists of celebrations (weddings, communions, birthdays, etc.).
  • Manage reservations and ticket sales for shows distributed by LOCATIONOW
  • Conduct surveys to improve our services.
  • Carry out market studies and commercial prospecting, reports on consumer habits, statistical data and market trends, in order to offer you products and services that may be of interest to you.
  • Carry out profiles and analyzes on the behavior of our clients when using our websites or applications, but only if you give us your consent.
  • Inform about our latest products, offers, opportunities, etc. The channels we usually use are: email, postal mail, telephone, SMS, Push message, but only if you give us your consent.
  • Capture images of people and vehicles for security reasons and help in emergency plans and evacuation of buildings.
  • Manage the selection of personnel.
  • Analyze the orders made by the user/client in order to prevent fraud.

Personal information collected:

LOCATIONOW only collects your personal data (both as a natural or legal person, as the case may be) based on your express and unequivocal consent and in compliance with current legislation.

In this sense, LOCATIONOW collects and processes personal information through:

  • Information that the user provides:

Personal information that the user sends us through our internal communication channels, through chat, email or by correspondence.

  • Usage of the website:

Through the use of the website, LOCATIONOW could obtain, through cookies and other tracking technologies, information about visits, the IP address, geographic information, traffic data, communication data, from internal publications and/or from the resources you access.

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Use of personal information:

​European data protection regulations lay the foundations by which companies can process personal information:

  • Consent:

​Unequivocal consent from users is required to be able to use that information.

  • Legal obligation:

​Need to use user information to comply with legal obligations.

  • Legitimate interest:

The information is used to achieve a legitimate interest in which the reasons for using it do not impair data protection rights.

  • Contract enforceability:

The information is necessary to be able to execute our contract with users when they require services and become client-users.

  • Legal claims:

The information is necessary to be able to defend, prosecute or make a claim against third parties.

LOCATIONOW uses the information provided by its users:

  • For statistical purposes:

The personal data that you send to LOCATIONOW allows us to provide you with all the services and products described above and, if you wish, to inform you about new services or products, directly displayed on the Web or with the information collected through chat, Telegram, WhatsApp or emails sent for this purpose. With your consent, we could also send your personal information to other natural or legal persons who are part of LOCATIONOW or are collaborators of LOCATIONOW and who offer products that may be of interest to you. This personal information may also be used to generate internal statistics for marketing, consumer profiles, demographic studies, etc. to adapt our services and products in such a way that they result in your complete satisfaction. Our goal is to understand and better serve our users.

  • To ensure the security and integrity of the system:

The data that the user has provided to us can be used to prevent fraud and manage risks. In addition, information about IP addresses, geolocation and other states will serve to improve the user experience, guaranteeing a stable and integral system.

  • To communicate products or services that may be of interest to you:

As long as the user has chosen to receive the communications, they could be sent communications about updates, new services or products from LOCATIONOW. LOCATIONOW could use this information to market its products and services, through notifications on the Web itself, publications, telephone, email or advertising on social networks, in the event that it so determines.

  • To monitor some activities:

With the purpose of offering the client a quality service in which the procedures are fulfilled, as well as the terms and conditions.

  • To notify you of changes:

To notify changes to our products and services.

If the user has consented to the use of personal information for any of the purposes described above, they are informed that they have the possibility to change their mind at any time by sending an email to info@locationow.io, and you can unsubscribe and opt out of receiving further communications if you tell us so.

​​The legal basis for the processing of all this data by LOCATIONOW is both the consent of the user and the mutual legitimate interest of the parties.

Links to third party websites

In the event that we provide links to websites that are not operated or controlled by LOCATIONOW, you will be promptly informed since LOCATIONOW does not have any control over said sites nor is it responsible for their content, nor do we have control over the way in which that third parties collect and use your personal information is not responsible for and makes no representations about third party websites.

These websites may have their own privacy policies that explain how they use and share your personal information. We recommend that you carefully review the privacy policies before using these websites to ensure that you are happy with the way in which your personal information is collected and shared.

Rights of users regarding personal information:

  • Right of access:

Right that users have to obtain information about whether their data is being processed, the purpose of the treatment, the origin of the data and the communications/assignments made or planned.

  • Right of Rectification:

Right that users have to request that data that turns out to be inaccurate or incomplete be modified.

  • Right of Opposition:

Right of users to request that certain personal data processing not be carried out. Interested parties may only oppose data processing that is carried out for legitimate interest.

  • Right of Portability:

​Right of users to request that their data be provided to another entity, or to themselves, if requested, in a structured, commonly used and mechanically readable format.

  • Right of Limitation of Treatments:

Right to request by the interested party that the treatment operations that would correspond in each case are not applied to their personal data. This right may only be exercised in some restrictive cases.

  • Right of Suppression:

​Right that allows people to contact the entity to delete their personal data when they are no longer necessary, when consent is withdrawn, they have been processed unlawfully, etc.

​LOCATIONOW informs the user of the possibility of exercising the aforementioned rights, under the terms provided in current legislation. To do this, in accordance with the provisions of the GDPR and the LOPD, you may exercise your rights through ordinary mail to the address: Avenida Francisco La Roche, 31.38001 Santa Cruz de Tenerife. Canary Islands – Spain, or by email to info@locationow.io with the subject “Right to Privacy and Personal Data”, providing a photocopy of the DNI or equivalent document and specifying your request.

​Data retention times:

LOCATIONOW will keep the personal data for the time necessary to fulfill the purposes described.

Once they have been completed, and as long as the user has not exercised their right of deletion, the data will be kept during the legal terms that are applicable in each case based on the type of data and the purpose of the data. themselves.

Contracts concluded through the Web or by digital means:

The LSSI in its article 23 resolves that contracts entered into electronically produce all the effects provided for by the legal system, when the object, cause and consent concur and are governed by the Civil Code, Commerce and the rest of the rules of application applicable to commercial traffic, including fiscal and tributary regulations, those of consumption and those of management of commercial activity.

For this reason, LOCATIONOW states that, in the case of offering products and/or services through our website or by digital means, the general conditions for the client-user are made explicit.

While the products and/or services offered by LOCATIONOW depend on the requirements of the client-user in said contract, and according to their needs, clear and detailed information on prices, description of the product and/or service offered, and the different procedures that must be followed to enter into the contract, among others:

  • Conditions of the contract (deadlines, delivery, method of payment…)
  • Main characteristics of the products and/or services.
  • Identity of the person in charge, full address of the establishment and the telephone number and email address of the same.
  • Total price of the goods and/or services, including taxes and fees, or, if the price cannot be reasonably calculated in advance due to the nature of the goods or services, the manner in which the price is determined.
  • Any associated expenses.
  • Payment and delivery methods.
  • Legal guarantee of products and services.
  • Language.
  • Express indication if the client does not have the right of withdrawal according to article 103 of the General Law for the Defense of Consumers and Users.
  • If the company is covered by codes of conduct and the possibility of resorting to extrajudicial dispute resolution mechanisms.

Likewise, and following the guidelines established by the LSSI, the contracting of the service must be confirmed, through the real or digital signature of the contract, although the start of the work will be considered at the moment in which the acceptance of the service is confirmed and /or your request explicitly through any of the usual means of communication (email, chat, Telegram, WhatsApp…) or through a confirmation email or confirmation screen in the chat.

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Privacy Policy Changes:

From LOCATIONOW we inform that we can change the content of our web page and, consequently, our privacy policy or the way in which we use cookies, from time to time. For this reason, we recommend our users to visit our privacy policy and Cookies Policy periodically.

In any case, if the changes are material, users will be informed through our website.

Treatment of data of minors

We do not deliberately collect any personal information from minors, except with the authorization of the parent or guardian.

If you are a minor, please do not try to register as a user of our website and products. If we discover that we have inadvertently obtained personal information from a minor, we will delete such information as soon as possible.

Precautions to consider:

These are some of the precautions that we advise our clients should take:

  • Do not provide anyone with the username or password.
  • Do not write it down in easily accessible places: computer, diary, etc.
  • Always use our SSL security system.
  • Always disconnect the browser session after having accessed a security zone or having entered the user name or password into the system.
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